In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), we inform you about the processing of the personal data you provide to us through flamencolacantaora.com.
1. Data controller
- Owner: Tablao La Cantaora S.L.
- Tax ID (CIF): B21920202
- Registered office: C/ Tetuán, 31 (Casco Antiguo), 41001 Seville
- E-mail: [email protected]
- Telephone: +34 622 724 872
2. Data we process
We process the data you provide when you buy tickets, make a booking or contact us: first name and surname, e-mail address, telephone number, booking details (date, show time, rate and services booked) and, where applicable, any communications we exchange. Payment data is processed directly by the payment gateways; Tablao La Cantaora S.L. does not store your full card details.
We also collect browsing data through cookies, as detailed in the Cookie Policy.
3. Purposes and legal basis
- Managing ticket purchases and bookings, sending you your tickets and confirmation, and handling issues, changes or refunds. Legal basis: performance of a contract.
- Issuing invoices and complying with accounting and tax obligations. Legal basis: legal obligation.
- Answering your enquiries made by e-mail, telephone or WhatsApp. Legal basis: consent and legitimate interest.
- Sending you reminders about incomplete purchases related to the purchase process you started. Legal basis: consent, which you may withdraw at any time.
- Sending you marketing communications about our shows and promotions, only if you have given us your consent. Legal basis: consent.
- Measuring website usage and showing personalised advertising through analytics and advertising cookies. Legal basis: consent.
4. Retention period
Purchase data will be kept for as long as necessary to provide the service and, thereafter, for the periods required by tax and commercial regulations and for as long as necessary to handle any possible claims. Data processed on the basis of your consent will be kept until you withdraw it.
5. Recipients
We will not disclose your data to third parties except where legally required. In order to provide the service, your data may be accessed by providers acting as data processors, with whom we have signed the contracts required by law: ticketing platform and web hosting, payment gateways (Stripe, PayPal, Redsys/Bizum), e-mail delivery providers, and analytics and advertising tools (Google and Meta).
Some of these providers may be located outside the European Economic Area. In such cases, transfers are made with the appropriate safeguards provided for in the GDPR, such as adequacy decisions or the European Commission's standard contractual clauses.
6. Your rights
You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, as well as withdraw any consent given, by writing to [email protected] or to the postal address indicated above, enclosing a copy of a document proving your identity.
If you consider that the processing of your data does not comply with the regulations, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
7. Security
We apply appropriate technical and organisational measures to guarantee the security of your data and prevent its alteration, loss, or unauthorised processing or access.
8. Changes to this policy
We may update this privacy policy to adapt it to legislative changes or changes in our services. The version in force will always be the one published on this page.