1. Cancellations by the customer
Once tickets have been purchased, cancellations with a right to a refund will not be accepted, except in the cases of problems with access to the venue or with the provision of the purchased services set out in this policy, and in the cases provided for under applicable law.
Failure by the customer to attend the show shall not entitle them to a refund of the amount paid.
2. Problems with access to the venue
If, due to an issue attributable to Tablao Flamenco La Cantaora, the customer is unable to access the venue to enjoy the booked show, the amount corresponding to the affected admission will be refunded.
3. Services not provided
If any of the purchased services cannot be provided, the amount corresponding to the service not provided will be refunded. If the issue affects only part of the booking, the refund will be limited to that part.
4. Changes to or cancellation of the show
Tablao Flamenco La Cantaora may change the date, time or performers of the show, or cancel it, when technical or artistic circumstances or reasons of force majeure make this necessary. Affected customers will be informed as soon as possible.
In the event of the definitive cancellation of the show, the amount corresponding to the services that cannot be provided will be refunded.
If the date or time is changed and the customer is unable to attend the new session offered, they may request a refund of the amount corresponding to the affected services.
Changes to the cast that do not substantially alter the booked show shall not, in themselves, give rise to a right to a refund, without prejudice to the rights recognised by applicable law.
5. Refund method
Refunds will be made using the same method used for the original payment: card, payment platform, cash or other means used for the purchase.
6. Non-personal tickets
Tickets are not issued in a specific person's name and may be transferred to another person, provided that the conditions of the booking and of the rate purchased are respected. The transfer does not change the date, time or services booked.
7. Loss or theft
The customer must keep their ticket safe and prevent its access code from being shared with or used by third parties.
In the event of loss or theft, the customer must contact Customer Service and provide the purchase details so that the booking can be verified. This circumstance shall not, in itself, give rise to a right to a refund.
8. Customer service
For enquiries or requests relating to a booking, you can contact Tablao Flamenco La Cantaora:
- E-mail: [email protected]
- Telephone: +34 622 724 872
- Opening hours: from 10:00 to 23:00.
To help us process your request, please provide the booking number, the name of the person who made the purchase and the date of the show.
Payments
Payment for online purchases shall be made using the methods enabled and indicated during the booking process.
Before confirming the purchase, the customer will be able to check the total amount and select the payment method from the available options.
Electronic payments shall be processed through the corresponding payment gateways, in accordance with their security and authentication procedures. Once the transaction has been confirmed, the customer will receive the booking confirmation and the tickets through the channels indicated during the purchase.