1. Identification of the service provider
- Domain: flamencolacantaora.com
- Company name: Tablao La Cantaora S.L.
- Tax ID (CIF): B21920202
- Registered office: C/ Tetuán, 31 (Casco Antiguo), 41001 Seville
2. Use of the online sales platform
Any person who accesses and/or uses this online sales platform automatically acquires the status of USER and, likewise, that of CUSTOMER once they have made a purchase. Merely browsing and carrying out any transaction through this online sales platform implies acceptance of the General Terms and Conditions of Sale set out herein, which apply regardless of any general terms and conditions of sale that may be mandatory under current legislation.
3. Purpose of the General Terms and Conditions of Sale
This document is intended to regulate and make known the general conditions for the purchase of TABLAO LA CANTAORA S.L. tickets through www.flamencolacantaora.com, thereby complying with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) and also in accordance with Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, and Law 7/1996, of 15 January, on the Regulation of Retail Trade.
The ticket sales service is a paid service. However, simply accessing the information contained on this website is not subject to any payment. The owner and provider of the service reserves the right to modify any information that may appear on this website, without any obligation to give prior notice or to inform USERS of such changes, publication on the website being deemed sufficient.
4. Ticket purchase process
To purchase tickets, the following steps must be followed:
- Select the type of experience you wish to purchase.
- Select the date and time of the visit.
- Select the rate and the number of tickets.
- Enter your contact details so that the purchase confirmation and the tickets can be sent to you, to print at home or download to your mobile phone.
- Complete the payment through the corresponding payment gateway.
5. Payments
Payment for online purchases shall be made using the methods enabled and indicated during the booking process (credit card, Bizum or PayPal, among others).
Before confirming the purchase, the customer will be able to check the total amount and select the payment method from the available options.
Electronic payments shall be processed through the corresponding payment gateways, in accordance with their security and authentication procedures. Once the transaction has been confirmed, the customer will receive the booking confirmation and the tickets through the channels indicated during the purchase.
6. Ticket delivery
Once the purchase process has been completed, the CUSTOMER will receive a confirmation message at the contact address provided, together with the purchased tickets as an attached PDF file to be printed at home. A booking reference will also be sent. The CUSTOMER may also download the tickets to their mobile device. Both the printable document and the version downloadable to a mobile device include a QR code that will be scanned to redeem the ticket.
7. Refund and cancellation policy
7.1. Cancellations by the customer
Once tickets have been purchased, cancellations with a right to a refund will not be accepted, except in the cases of problems with access to the venue or with the provision of the purchased services set out in this policy, and in the cases provided for under applicable law.
Failure by the customer to attend the show shall not entitle them to a refund of the amount paid.
7.2. Problems with access to the venue
If, due to an issue attributable to Tablao La Cantaora S.L., the customer is unable to access the venue to enjoy the booked show, the amount corresponding to the affected admission will be refunded.
7.3. Services not provided
If any of the purchased services cannot be provided, the amount corresponding to the service not provided will be refunded. If the issue affects only part of the booking, the refund will be limited to that part.
7.4. Changes to or cancellation of the show
Tablao La Cantaora S.L. may change the date, time or performers of the show, or cancel it, when technical or artistic circumstances or reasons of force majeure make this necessary. Affected customers will be informed as soon as possible.
In the event of the definitive cancellation of the show, the amount corresponding to the services that cannot be provided will be refunded.
If the date or time is changed and the customer is unable to attend the new session offered, they may request a refund of the amount corresponding to the affected services.
Changes to the cast that do not substantially alter the booked show shall not, in themselves, give rise to a right to a refund, without prejudice to the rights recognised by applicable law.
7.5. Refund method
Refunds will be made using the same method used for the original payment: card, payment platform, cash or other means used for the purchase.
7.6. Non-personal tickets
Tickets are not issued in a specific person's name and may be transferred to another person, provided that the conditions of the booking and of the rate purchased are respected. The transfer does not change the date, time or services booked.
7.7. Loss or theft
The customer must keep their ticket safe and prevent its access code from being shared with or used by third parties.
In the event of loss or theft, the customer must contact Customer Service and provide the purchase details so that the booking can be verified. This circumstance shall not, in itself, give rise to a right to a refund.
7.8. Customer service
For enquiries or requests relating to a booking, you can contact Tablao La Cantaora S.L.:
- E-mail: [email protected]
- Telephone: +34 622 724 872
- Opening hours: from 10:00 to 23:00.
To help us process your request, please provide the booking number, the name of the person who made the purchase and the date of the show.
8. Issuing of invoices
In accordance with article 1 of Royal Decree 1619/2012, of 30 November, approving the Regulation governing invoicing obligations, the service provider will issue the corresponding invoices for the purchase of tickets, which it will make available to CUSTOMERS by e-mail.
9. Admission with a ticket
For admission, the ticket purchased through this online sales platform must always be carried and presented at the entrance to the premises, either properly printed or downloaded to a mobile phone, or alternatively obtained beforehand at the box office. Admission is in all cases subject to the ticket being complete and in good condition.
TABLAO LA CANTAORA S.L. reserves the right to cancel CUSTOMERS' visits without prior notice due to unforeseen causes of force majeure or the holding of official or other events that cannot be postponed. In such cases, the provisions of the refund and cancellation policy shall apply.
TABLAO LA CANTAORA S.L. also reserves the right to refuse admission to any person who behaves inappropriately or who commits a serious and/or repeated breach of the internal rules and regulations of the premises, which will be available to everyone in the entrance building. Consequently, any breach of these internal rules and regulations, or any act by a CUSTOMER that may cause damage, harm or offence, or pose a danger to the safety of people or property, at the time of entry or during their visit, shall entitle the venue to expel them immediately, without any right to a refund of the ticket. The purchased ticket shall only be valid for the selected day and time, and shall in any case be invalid for subsequent days.
9.1. Internal rules and regulations
Please behave appropriately and respect all the rules of use. The right of admission is reserved. The following are prohibited:
- Smoking and entering the building with animals (except guide dogs).
- Taking photographs with a tripod.
- Talking on mobile phones during the show.
- Taking photographs or videos for any commercial use of images without the written consent of TABLAO LA CANTAORA S.L.
Minors must be accompanied by an adult who will be expressly responsible for them during their stay. The availability of tickets for purchase and special opening hours are at the sole discretion of TABLAO LA CANTAORA S.L. according to its needs.
9.2. Special admission for minors
Minors may only enter the premises accompanied by their mother, father, guardian/legal representative or a responsible adult.
10. Liability
The service provider accepts no liability of any kind arising from the information published on this website where such information may have been manipulated or entered by a third party unrelated to it. The service provider does not guarantee the quality, accuracy, reliability, correctness or morality of any data, programs, information or opinions, whatever their origin, that circulate on networks which the USER may access, directly or indirectly, through links or in any other way, via this website. The USER therefore assumes, under their sole responsibility, the consequences, damages or actions that may arise from accessing such contents, as well as from their reproduction or dissemination.
The service provider shall not be liable for any infringements by USERS that affect the rights of other USERS, including copyright, trademarks, patents, confidential information and any other intellectual or industrial property rights. Nor is the service provider responsible for the information and contents stored, by way of example but not limitation, in forums, chats, blogs, comments, social networks or any other medium that allows third parties to publish content independently of this website.
The limitations of liability set out above shall not affect or prejudice the mandatory rights to which the USER is entitled according to their place of residence. Nevertheless, the provider places itself fully at the disposal of USERS and of the authorities and State law enforcement agencies to actively cooperate in removing or blocking any digital content that may affect or contravene national or international law, the rights of third parties, or morality and public order.
11. Intellectual and industrial property rights
All contents of this online sales platform, including, without limitation, texts, graphics, images, website design and intellectual property rights, as well as all trademarks, trade names or any other distinctive signs, are the property of the service provider or of their legitimate owners, and all rights over them are reserved. These General Terms and Conditions of Sale do not transfer any intellectual or industrial property rights over TABLAO LA CANTAORA S.L. or over any of its constituent elements.
Pursuant to article 32.1, second paragraph, of Royal Legislative Decree 1/1996, of 12 April, approving the consolidated text of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website for commercial purposes, in any medium and by any technical means, without the prior written authorisation of the service provider, are expressly prohibited. Any use not previously authorised by the service provider shall be considered a serious infringement of intellectual or industrial property rights. Any designs, logos, text and/or graphics not belonging to the service provider that may appear on this website belong to their respective owners, who are solely responsible for any dispute that may arise in relation to them.
The USER acknowledges that the reproduction, modification, distribution, marketing, decompilation, disassembly, use of reverse engineering techniques or any other means to obtain the source code, transformation or publication of any unauthorised benchmark test results of any of the elements and utilities integrated into this website constitutes an infringement of intellectual property rights, and consequently undertakes not to carry out any of the aforementioned actions.
The USER expressly undertakes to:
- Not remove or alter any distinctive sign used as a trademark or trade name (graphic, logo, etc.), any element protected by copyright, or any other notices, legends, symbols or labels appearing on this website.
- Use the information obtained from this website for their own needs and not directly or indirectly commercially exploit the services to which they have access through it.
- Refrain from causing, through the use of this website, the destruction, alteration or disabling of data, programs or electronic documents belonging to the service provider or to third parties, and from introducing or spreading programs, viruses, applets, ActiveX controls or any physical or electronic instrument or device that causes or is likely to cause damage or alterations to the network, the system or third-party equipment.
12. Use of data for cart reminders
By entering their contact details on our website, the user expressly consents to TABLAO LA CANTAORA S.L. using them to send communications related to the purchase process initiated, including reminders about products added to the shopping cart and not purchased.
This consent is given when the user provides their e-mail address during the purchase, registration or subscription process, and may be withdrawn at any time via the unsubscribe link included in each communication or by contacting us at [email protected].
13. Social networks
Presence and promotion on Facebook, X (Twitter), Instagram, YouTube, LinkedIn, Pinterest, Snapchat or any other platforms that exist or may arise in the future shall be managed solely by the service provider. Access to and use of these platforms requires acceptance of each platform's own general terms and conditions and is governed by their rules and privacy policy.
The profiles on the aforementioned social platforms are merely a space for exchanging, learning about and promoting the exhibitions, shows, workshops and the various activities held at its premises.
The followers of each profile are required to use each platform correctly and to comply with its specific rules as well as with those set out here.
TABLAO LA CANTAORA S.L. is not responsible for content published by users, nor does it endorse any of the opinions they publish on the profiles of the aforementioned platforms. In any case, the venue reserves the right to hide or block users and comments:
- Of an advertising nature and/or spam that are unrelated to the subject matter of the posts on the Tablao's social networks.
- That insult, belittle or threaten, or may in any way cause offence.
- That in any other way constitute a breach of any current regulations.
Content published on the social networks shall be authored and owned by TABLAO LA CANTAORA S.L., or authored by third parties who have freely published such content on said networks (including photographs and videos) and who have previously authorised TABLAO LA CANTAORA S.L. to share, disseminate and/or republish it on its profiles. Authorship of such third-party content will always be acknowledged.
If the author of a particular piece of content wishes to have it removed from the profiles, this right will be respected and must be exercised by notice via private online message or through the social network itself.
14. Privacy policy
TABLAO LA CANTAORA S.L. guarantees full compliance with Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 on the Protection of Personal Data in the processing of personal data collected during the ticket purchase process. The rights of access, rectification, erasure and restriction of processing are recognised under the terms set out in the Privacy Policy.
15. Applicable law
These General Terms and Conditions of Sale are subject to Spanish law. Except in the case of consumers and users, or where jurisdiction is determined by mandatory provision of law, USERS and the service provider submit, expressly waiving any other jurisdiction to which they may be entitled, to the Courts and Tribunals of Seville for the resolution of all disputes arising from or related to these General Terms and Conditions of Sale.
If any clause included in these General Terms and Conditions of Sale is declared wholly or partially null or ineffective, such nullity or ineffectiveness shall affect only that provision or the part of it that is null or ineffective, and the General Terms and Conditions shall remain in force in all other respects, with that provision, or the affected part thereof, being deemed not to have been included.
16. Contact us
For any questions, enquiries, suggestions or complaints regarding these General Terms and Conditions of Sale, you can e-mail us at [email protected], and we will do our best to assist you as quickly and efficiently as possible.